I ordered a custom name or monogram necklace, where is my item?

Custom pieces take additional time to create and ship (typically between 3-6 weeks) if for some reason your order will take longer than the allotted time frame you will be notified via email.

When will my order ship?

Custom pieces will ship in 3-6 weeks after your order is placed. All other merchandise ships 24-48 hours after your order is placed (this excludes weekends and government holidays as USPS is closed. If you need expedited shipping please email us directly at shop@juliamarieb.com

What is your return policy?

All items are FINAL SALE as they are custom made to order. If you received the wrong item or the item was damaged in transit, please email shop@juliamarieb.com within 48 hours of delivery with a photo of the item you received. Please note that all shipping charges are non-refundable.