FAQ

I ordered a custom name or monogram necklace, where is my item?

Custom pieces take additional time to create and ship (typically between 3-6 weeks) if for some reason your order will take longer than the allotted time frame you will be notified via email.

When will my order ship?

Custom pieces will ship in 3-6 weeks after your order is placed. All other merchandise ships 24-48 hours after your order is placed (this excludes weekends and government holidays as USPS is closed. If you need expedited shipping please email us directly at hello@shopjuliamarie.com

What is your return policy?

You have 14 days to return/exchange an item you bought from Julia Marie. If you received the wrong item or the item was damaged in transit, please email hello@shopjuliamarie.com within 48 hours of delivery with a photo of the item you received. Please note that all shipping charges are non-refundable